Example fleet without long downtime in everyday life
A stone chip can quickly become a problem for fleets. Learn how to minimize your vehicles' downtime through efficient processes.
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Table of Contents
A glass damage in the fleet can have significant impacts on operational processes. To efficiently manage such situations, it is advisable to plan ahead and define clear processes. This article highlights how companies can prepare their fleet management for glass damages to minimize downtime and optimize the repair process.
What preparations should be made for glass damage?
To be prepared for glass damage in the fleet, clear responsibilities and procedures should be defined. This includes recording and keeping up-to-date all relevant vehicle data such as license plates, model, and special equipment. It is important that employees know whom to contact in case of damage and what information is needed. A representation rule ensures that the process continues smoothly even in the absence of the responsible person. Additionally, an overview of the insurance conditions should be available to facilitate processing. Good preparation can help minimize downtime and quickly resume operations.
How does the damage reporting and assessment process work?
In the event of damage, the driver should promptly report the damage internally to the responsible person in the fleet. It is helpful to provide a photo of the damage along with the vehicle data and license plate. This information allows for an initial assessment of whether the damage can be repaired or if a replacement of the glass is necessary. The workshop in Elmshorn will then carry out the professional assessment and plan the next steps. For vehicles with special equipment such as cameras or sensors, additional steps are required, which will be factored into the scheduling. A quick and precise damage report is crucial for efficient repair.
What factors influence the repair planning?
Report stone chip online directly
Repaired in 30–60 min · mostly free via partial coverage · often without an appointment.
Emergency? Also available by phone outside of business hours – 24/7.
The repair planning depends on various factors, including the type of damage and the specific equipment of the vehicle. Vehicles with driver assistance systems require calibration after the glass replacement according to manufacturer specifications, which is carried out at the workshop in Elmshorn. The availability of the appropriate glass variant also plays a role. In the case of a replacement, the workshop time takes about two hours, followed by one hour of curing before the vehicle can be moved again. The planning must also consider whether a replacement vehicle is needed or if the vehicle can be temporarily taken out of service.
How is mobility ensured during the repair?
Depending on availability, the workshop provides a free loan vehicle (car). This is particularly important for companies that rely on their vehicles to maintain operations. Alternatively, companies can also consider route relocation or the use of reserve vehicles. These options should be planned in advance to enable quick responses in the event of damage. Good coordination with the workshop can help minimize downtime and ensure smooth operations.
How does the processing with the insurance work?
The processing with the insurance is handled directly by the workshop, which electronically transmits the damage data to the insurer. The customer does not have to report the damage to the insurance themselves, which simplifies the process. Billing is usually done directly with the insurance, with the customer only paying their deductible. It is important to know the insurance conditions to avoid surprises in the event of damage. The workshop in Elmshorn is familiar with the processes and ensures smooth processing.
What special features are there for repairs in Elmshorn?
The workshop in Elmshorn offers all services related to glass damage in-house, including the calibration of driver assistance systems. A mobile service or repair at the customer's location is not offered, which means that vehicles must be brought to the workshop. The workshop is available by phone around the clock, allowing for flexible appointment scheduling. Services are provided for cars, vans, motorhomes, and trucks, covering a wide range of vehicle types.
Frequently asked questions on this topic
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Reporting a stone chip early allows for a quicker professional assessment and can prevent a small damage from turning into a crack. This often enables a repair to be carried out, which takes less time than a windshield replacement.
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A stone chip repair usually takes significantly less time than a windshield replacement. Often, the vehicle can be made ready for use again on the same day, while a windshield replacement can take 24 to 48 hours.
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When replacing a windshield, it is important to know the vehicle data, year of manufacture, and equipment in order to procure the correct glass. Additionally, the calibration of cameras and sensors must be carried out after the replacement to ensure the safety of the vehicle.
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A short downtime is achieved through early damage reports, complete vehicle data, and clear communication with the insurance company. A well-planned process and the use of replacement vehicles are also crucial to maintain mobility.
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The quality of the windshield is crucial for the safety and availability of the vehicle. Precisely fitting glass in original quality and professional installation are necessary to avoid additional appointments and longer downtimes.
Report stone chip online directly
Repaired in 30–60 min · mostly free via partial coverage · often without an appointment.
Emergency? Also available by phone outside of business hours – 24/7.
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